Customer & Subscription Apps
Let customers manage accounts, service subscriptions, renewals, bookings and order status. Combine self-service with the right payment experience and a clear route to support.
Give customers, professionals and residents a focused app for the things they need to do on the move. We design and build custom iOS and Android applications for subscriptions, appointments, orders, documents, payments and service requests, as standalone products or companions to an existing platform.
Start with the audience and the tasks they need to complete. We define the iOS and Android experience, account access, device features and backend behaviour around those tasks.
Let customers manage accounts, service subscriptions, renewals, bookings and order status. Combine self-service with the right payment experience and a clear route to support.
Help clients book appointments, exchange documents, sign agreements and follow delivery. Give professionals a focused view of their work, customer requests and confirmations.
Support customer visits, product selection, quote or order capture and proof of completed work. Define drafts, offline tasks and synchronisation around real working conditions.
Let residents request services, report issues with photos and location, receive relevant notices and track progress. Connect fees or official applications when the service requires them.
Present the right document for review and connect the selected signing provider, including QES where required. Add order confirmation, payment and receipts through the appropriate transaction flow.
Offer supported membership, loyalty or service passes for Apple Wallet and Google Wallet. Keep pass information aligned with verified account status and define supported updates.
Help users find information, prepare a request or capture their work. Choose the AI service around the app’s requirements and the information its users are allowed to access.
Answer supported questions from approved service information and help users find the right next step. Connect booking or account tools only within the agreed permissions and confirmations.
Help a professional or sales representative turn notes into a proposed visit summary, service request or task record. The user reviews the result before submission.
Propose structured fields from a captured document or help prepare an issue description from permitted input. Validate the proposed information before it becomes an accepted record.
These examples combine a custom mobile experience with the account, transaction and operating rules needed to make it useful.
Let customers join or renew a service membership, complete a required agreement, pay online and keep a supported membership pass on their phone.
Discuss Subscriptions, Signing & Wallet PassesHelp staff prepare a quote or order during a visit, collect customer confirmation and record the accepted result without returning to a desk.
Discuss Mobile Orders & Service ConfirmationLet residents submit a service request or report an issue, attach useful evidence and receive progress updates from the responsible team.
Discuss Resident Requests & Progress UpdatesChoose an example to see the work, decision, handover and completion point.
Follow the work through the decision, handover and confirmed result.
Show the signed-in customer’s current membership, renewal terms and required agreement.
Present the approved document and verify the selected signing provider’s result where a signature is required.
Complete the service-payment checkout and verify the payment against the correct renewal reference.
Show the confirmed membership status and let the customer add a supported wallet pass.
Measures to Agree
Eligible renewals reaching confirmed current membership.
Time from completed renewal requirements to active membership.
Eligible passes successfully generated for the confirmed account state.
Signing or payment results awaiting owned resolution.
Follow the work through the decision, handover and confirmed result.
Retrieve permitted customer context and the product or service information needed for the task.
Capture items or work details, check current rules and keep offline work as a draft where supported.
Present the final details for customer confirmation or the selected signing process.
Send the confirmed request when connected, handle retries safely and show the backend’s accepted reference.
Measures to Agree
Confirmed requests accepted by the business backend.
Time from a prepared request to the required customer confirmation.
Queued submissions reaching the backend without unresolved duplication.
Requests returned for changed prices, missing data or invalid details.
Follow the work through the decision, handover and confirmed result.
Explain the relevant request type, required details and identity requirements.
Collect the description, supporting photos and permitted location details.
Create the request in the municipality’s system and return the accepted reference and responsible service.
Display confirmed status and relevant opt-in updates, including the authority’s recorded resolution.
Measures to Agree
Valid submissions accepted by the municipality’s system.
Requests reaching the intended service or processing team.
Time from accepted request to the first recorded service response.
Repeat contacts about progress available in the app.
Use the application that owns each record and make the handover between systems explicit.
Agree the business outcome, prepare the foundation and validate the complete experience before expanding it.
Agree the audience, tasks, target platforms and the first release’s completed outcomes.
Create the app’s screens and navigation, then review the account, device and notification experience with the intended users.
Develop the mobile experience and backend behaviour, including the agreed signing, payment, offline and integration scope.
Check complete journeys, permissions, connectivity changes, performance and accessible interactions on the target devices.
Prepare the chosen app-store or controlled distribution, hand over operations and monitor crashes, transaction exceptions and adoption.
The starting point depends on the process and the systems you already use.
Yes. We build standalone mobile products and customer apps with their own backend, as well as companion apps for a web platform or existing business system. The architecture follows the app’s audience and requirements.
Yes, within the agreed scope and supported platform requirements. We connect the selected signing and payment services and can issue appropriate Apple Wallet or Google Wallet passes. Digital subscriptions and physical services can require different payment approaches; a pass is a separate capability from checkout.
We define this task by task. Supported drafts, visit notes or evidence can be stored locally and synchronised under agreed rules. Live availability, payments, signing-provider confirmation and many AI operations require a connection. Queued work remains pending until the backend accepts it.
We agree the target devices, distribution approach and release responsibilities. Delivery includes the required device testing and submission preparation; store approval depends on the relevant platform’s review. Operating support, monitoring and future releases are defined in the scope.
Explore the applications, data platforms, and development capabilities that can support your requirements.
Browse practical use cases for payments, subscriptions, portals, approvals, customer communications, and connected operations.
Tell us where customers or teams lose time, context or a clear next action. We’ll help identify a practical starting point for Custom Mobile Applications.